Customer Satisfaction Survey

We hear you!

Every two years, we survey our Federal agency customers to get feedback on satisfaction with core areas of NARA’s records management program. This year, the focus of the survey was on appraisal and scheduling services and records management training. The good news is that the overall satisfaction rate of 89% represents the highest score ever for the survey, which began back in 2004.

We want to thank everyone who took the time to complete the survey and especially those who submitted detailed comments that we can use to make improvements to the services we provide the Federal RM community.

You can download the full 2014 Survey Report as a .pdf here.

About Arian Ravanbakhsh

Supervisory Records Management Policy Analyst in the Office of the Chief Records Officer.
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2 Responses to Customer Satisfaction Survey

  1. April Chen says:

    Hi Arian,

    Thanks for posting the 2014 survey report. A question for you – Could you direct me to the 2012 Survey Report? This 2014 report references the 2012 results a number of times, but the full report does not appear to be available on the main survey page: http://www.archives.gov/records-mgmt/policy/surveys.html. Can you please advise? Thank you!

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  2. Arian Ravanbakhsh says:

    Hi April – Thanks for your comment. While we conducted the FY 2012 survey and tabulated the results, we did not produce a public-facing version of the report.

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