Customer Satisfaction Survey

We hear you!

Every two years, we survey¬†our Federal agency customers to get feedback on satisfaction with core areas of NARA’s records management program. This year, the focus of the survey was on appraisal and scheduling services and records management training. The good news is that the overall satisfaction rate of 89% represents the highest score ever for the survey, which began back in 2004.

We want to thank everyone who took the time to complete the survey and especially those who submitted detailed comments that we can use to make improvements to the services we provide the Federal RM community.

You can download the full 2014 Survey Report as a .pdf here.

2 thoughts on “Customer Satisfaction Survey

  1. Hi April – Thanks for your comment. While we conducted the FY 2012 survey and tabulated the results, we did not produce a public-facing version of the report.

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