This study looked at how 4 specific Federal agencies were handling electronic records and e?mail messages. Sections 4.0 and 5.0 of the report document the responses that each agency provided to our questions. Each section contains detailed background information on what products each agency chose, what problems they encountered, and what things they learned from their experience. If you are considering a technological solution to your records management challenges, these experiences and lessons learned could be valuable.
Are there any tools you have found particular helpful or useful? Let us know in the comments and it might just be next month’s Toolkit Spotlight.