New IBM Center for Technology in Government Report

The IBM Center for Technology in the Business of Government recently released a report entitled How Federal Agencies Can Effectively Manage Records Created Using New Social Media Tools. This report identifies challenges for records management that arise from the increasing use of social media and web 2.0 by Federal agencies and offers several recommendations and best practices to start to resolve those challenges.More information is available on their blog.

We are grateful for this report. It reflects much of what we found when talking to agencies. In fact, much of the report is drawn on guidance that we have produced or efforts within the Federal government that we have been a part of. Our Bulletin 2011-02, Guidance on Managing Records in Web 2.0/Social Media Platforms, reminds Federal agencies that they have records management responsibilities when using web 2.0 platforms and also discusses some of the challenges for records management inherent in those platforms. It should be noted that our Bulletin was not released until after the report was drafted, so we understand why it is not included as a resource. We do appreciate that an independent party has undertaken a review of the existing records management guidance and issues around web 2.0 for Federal agencies and essentially reached most of the same conclusions that we have.

What do you think about the IBM report or our Bulletin? We are happy to have a discussion about these issues here.

Updated: November 16 to properly credit the IBM Center for the Business of Government.

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