Release of Service Measures for Electronic Records Management

We are pleased to announce the posting of the Service Measures for Electronic Records Management!  We first shared drafts of the service measures on Records Express in March 2022. Thank you for all of your feedback. 

We created the Service Measures as part of our Federal Electronic Records Modernization Initiative (FERMI). Through FERMI, we have been working to improve the way agencies acquire ERM services and solutions. The Service Measures are a part of the Electronic Records Management Federal Integrated Business Framework (ERM-FIBF) and define how the government measures successful management of agency records based on timeliness, efficiency, and accuracy targets. The Service Measures are intended to cover all types of electronic records. We intend for agencies to use the Service Measures as a starting point and to add additional measures to evaluate how services and solutions manage records throughout the lifecycle.

We are developing the ERM-FIBF according to standards set out in the Federal Integrated Business Framework (FIBF) developed by GSA’s Office of Shared Solutions and Performance Improvement (OSSPI). The FIBF serves as a model to help the Federal government better coordinate and document common business needs, improve processes and performance, and drive economies of scale across federal mission support functions. With the development of the ERM-FIBF, NARA aims to ensure records management requirements conform to the FIBF and are addressed in all shared services across the government.

Please comment here or email with any questions.